1. Refund Policy

At MYDIGIKEYZ, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your satisfaction.

Eligibility for Refund:

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us within [number of days, e.g., 7 days] of receiving the product. We will arrange for a replacement or issue a full refund, including shipping costs.

• Incorrect Items: If you receive an item different from what you ordered, please contact us immediately. We will send you the correct item or issue a refund, including shipping costs.

Non-eligible Items for Refund:

• Change of Mind: We do not offer refunds for items where you have simply changed your mind.

2. Return Policy

How to Initiate a Return:

To initiate a return, please follow these steps:

1. Contact our customer service team at [contact email or phone number] within [number of days, e.g., 14 days] of receiving the product.
2. Provide your order number and details about the reason for the return.
3. Our customer service team will guide you through the return process.

Return Conditions:

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Include a copy of the original invoice or packing slip with the returned item.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., sending the wrong item or a defective product).

3. Refund

Processing Time:

Once we receive your returned item, please allow [number of days, e.g., 5 business days] for the refund to be processed. Refunds will be issued to the original payment method.